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Author: karamagi james
Results-oriented Information Technology professional with over three years of experience delivering end-user support, systems administration, IT service management, IT asset management, and data management solutions across corporate and healthcare environments. Experienced in installing, configuring, maintaining, and troubleshooting Windows and Microsoft 365 environments, desktops, laptops, printers, mobile devices, networks, and business applications to ensure high system availability and user satisfaction. Skilled in Active Directory administration, hardware and software deployment, incident and problem resolution, IT asset lifecycle management, inventory control, system documentation, endpoint security, backup and recovery, and IT governance. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), remote support tools, ticketing systems, database management, data collection, data cleaning, data validation, reporting, and dashboard development using Excel, SQL, SPSS, KoboToolbox, and Google Forms. Possesses a solid understanding of networking concepts, including LAN/WAN, TCP/IP, Wi-Fi, VPN connectivity, DNS, DHCP, and printer management, with practical experience supporting enterprise users and collaborating with cross-functional teams to deliver reliable technology services. Adept at maintaining accurate technical documentation, ensuring compliance with organizational policies, safeguarding data integrity, and supporting continuous improvement initiatives. A proactive and customer-focused professional with excellent analytical, problem-solving, communication, and organizational skills, committed to leveraging technology and data to improve operational efficiency, support business objectives, and deliver exceptional user experiences.